FAQ

Sure. You can call us for more information or place your order online directly on our site.

• The imprint of the body on a mattress can give the false impression that it tends to dig. This is however not the case. The new generation mattresses are designed to fit the curves of your body, ensuring maximum comfort. What might seem like a defect to you is, quite simply, a sign of the adaptation of the fabrics of the mattress to your body.
• In order to minimize the risk of your mattress sagging, you should still take a few precautions. For the first three months after buying your mattress, turn or rotate it once every two weeks. Thereafter, you will only have to do it every eight weeks

It is possible that the materials of your mattress give off a certain odor linked to our unique 
manufacturing process. This odor is completely normal and does not present any health hazard. 
It will dissipate quickly and completely.

The human body loses an average of 1/2 liter of liquid in the form of perspiration at night. 
Hence the importance of using a good mattress protector and a good pillow protector to protect 
your bedding adequately.

The mattress cover provides protection to your mattress by protecting it from the moisture released 
by your body while sleeping. The format to choose must be identical to that of your mattress.

It depends on the model of mattress you have. Most have a 20 year warranty, but these can vary. 
You can check in your warranty sheet or on your invoice copy.

In Mattresses: Loose or broken springs or steel wires, springs or steel wires that tear a fabric, 
body imprints of 1.5 in. or more (for soft and ultra soft mattresses), imprints of the body of 1” or more 
(for firm and semi-firm mattresses), sag.

At the level of the bedsteads: The compression of the modules, the stapling of the modules, 
the unclamping of the modules and the sagging.

Surfaces and coatings (stains, soils or burns), handles, bent surround rods after the set has 
been moved or folded, structural damage resulting from the use of a bed frame or box spring inappropriate, 
body indentations less than 1.5" on one side (for soft and ultra soft mattresses), body indentations 
less than 1" on one side (for firm and semi-firm mattresses) , sets sold ''As Is'', comfort preferences 
(see 120 Night Comfort Guarantee section), fitted sheets, damage resulting from misuse 
and shipping charges.

To ensure you have made the best possible choice, Matelas Dauphin offers you a trial period of 
up to 120 days. A minimum 60-day trial is required. Following this test, if you are not satisfied, 
Matelas Dauphin undertakes to* exchange your mattress *(certain conditions and fees apply)

This exchange is applicable on the mattress only, of equal or greater value, and of the same size.
All you have to do is go to the store to make the exchange. It should be noted that in the event that
the retail price of the new mattress purchased is higher than the retail price of the old one, you will
have to pay the difference at the time of the exchange. Each customer is entitled to one (1) 120-night
trial per purchase, per mattress. The 120-night trial period is non-transferable and all returns
require proof of purchase.

We invite you to read your warranty leaflet to understand the limits of the warranty or 
consult our Warranty section for more information. If you have any other questions, you can 
contact our customer service department at 1-888-832-3636.

Certain warranties become void if the mattress is soiled, if certain labels are removed, 
if you no longer have the invoice, or if the mattress is used with a defective or non-compliant 
box spring or bed base. In addition, for products from other manufacturers that you have 
obtained from Matelas Dauphin, we will be happy to help you with the procedures, but 
the warranty is offered by the manufacturer.

In cases where the mattress or box spring has a manufacturing defect, only the defective part 
will be repaired or replaced. Occasionally the original replacement part has been discontinued and 
is no longer available. The manufacturer will replace the new part with a replacement part of equal 
or better quality. This will not affect product functionality or future warranty claims.

No, the length of your warranty is determined by the date of your original purchase, 
it does not reset if you get a warranty replacement.

You can contact us by phone at 1-888-832-3636 or by email at service@matelasdauphin.com

Matelas Dauphin has developed a complete recycling program.

If the mattress we are taking back in exchange is in good condition and can be reused, we will be happy to donate it to a charity organization. Otherwise, we will direct it to a specialized recycling company.

It will be our pleasure to proceed with the installation of your bed base. Fees may apply depending on the type of bed base you choose and depending on the region where you live. 

No…   Keep in mind that the handles serve only one purpose, to help you position the mattress over the box spring. Caution! If used too often, the handles may tear off.