Delivery and Exchange

As well as providing quality products, Matelas Dauphin also offers delivery and installation services, and takes away your old items. A helping hand as you make room for your new mattress!

 

Shipping and Delivery Policy

Matelas Dauphin offers free delivery** to most locations in the province of Quebec. Fees may apply to deliveries outside of the province of Quebec.
Matelas Dauphin will contact you in advance and provide you with the expected delivery date for your mattress. The expected delivery date may be subject to change for reasons outside of Matelas Dauphin’s control.

For home deliveries, make sure the dimensions of your door frames, stairs and the anticipated storage room are large enough to allow the delivery people to work safely and without constraint.

Make sure the entrance to your home is clear and accessible at the time of the delivery.
At the time of delivery, the delivery people will wear shoe covers to protect your flooring. They will then install your new mattress and take away all packaging materials.

Furthermore, for an additional fee, we can take away your old mattress. You can speak with one of our representatives for all the relevant information.

** Free delivery does not apply to mattresses and box springs sold in our clearance centers.

 

Online order shipping policy      

Matelas Dauphin offers free shipping on orders over $100.00 before tax.

Pillows, mattress covers and all other accessories are considered small parcels. Shipping is free of charge throughout the province of Quebec for these small parcel orders of at least $100 before tax. Shipping fees apply to all small parcel orders of under $100 before tax. This policy is subject to change without notice.

Mattresses, bed frames, headboards, footboards and box springs are considered extra-large parcels. These extra-large packages are shipped free of charge in all the territories served by Matelas Dauphin. If you live in a province or territory that is not served by Matelas Dauphin, please contact our customer service department for information on possible delivery options.

We do not deliver to P.O. boxes in remote locations: the Northwest Territories, the Yukon, Nunavut, Newfoundland and Labrador. No shipping companies deliver on weekends.

 

Return Policy Bedding Accessories

At Matelas Dauphin, customer satisfaction is our priority. We accept exchanges and returns on pillows, mattress covers, mattress protectors and sheets provided they are unused and in the original packaging. If you are not satisfied with the bedding accessories you have purchased, you can exchange or return them for a refund within 10 days of delivery or in-store purchase.

All you must do is go to one of our Matelas Dauphin stores with the merchandise and the original invoice. Merchandise must not have been opened or used and must be in its original condition.

 

Mattress Return Policy

If for some reason your new mattress is not right for you, we offer you the option of exchanging it soon after purchase, for up to 120 days*, (certain conditions apply) for another mattress of your choice. This is our satisfaction guarantee. This policy does not apply to box springs.

*(certain conditions and fees apply)

 

Online Purchase Return Policy

All item purchases made online are only redeemable in-store.

We accept exchanges and returns on pillows, mattress covers, mattress protectors and sheets provided they are unused and in the original packaging. If you are not satisfied with the bedding accessories you have purchased, you can exchange or return them for a refund within 10 days of delivery.

Any refund or balance on an exchange will be credited to the original method of payment, less shipping charges.

If the price of the desired new item is greater than the price of the returned item, you will have to pay the difference on the exchange.

 

Non-exchangeable products

Unfortunately, we do not accept any returns or exchanges on purchases of headboards, footboards, bed bases, articulated beds, wall beds, or on all clearance items or purchased from our Liquidation centers.

 

Order Tracking

After your order is processed, we will email you a tracking number.

Here are our phone numbers throughout different areas in the Province of Québec.

Toll-free number: 1-888-832-3636

Quebec zone: 418-832-2951
Montreal zone: 418-832-2951
Drummondville zone: 418-832-2951
Trois-Rivières zone: 418-832-2951
Thetford Mines zone: 418-832-2951
Gatineau zone: 819-561-3636
Rimouski store: 418-721-5546
Brossard store: 450-676-2001

 

*Some conditions may apply. Contact one of our customer service representatives in your area for more details.